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Position Title
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Date Posted
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Account Coordinator
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4/4/2008
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Primary Duties: Process new and used sales documentation/contracts. Prepare rental control documentation. Computer system data entry. Greet customers at front area or via phone. Coordinate shipment and receipt of new, used and rental equipment.
Minimum Requirements: 3-5 year experience customer service experience required. Must be articulate, with good communication skills.
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Buyer Planner - Multiple
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4/5/2008
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Primary Duties: Receives feedback from assigned suppliers with respect to material delivery timing, quantity, and past due purchase order issues. Communicates the information to appropriate parties, and updates BPCS and CLSS system with that information to ensure uninterrupted material flows for assigned commodity/supplier. Utilizes system to release new and expedite PO’s. Trains supplier to utilize web-based systems to further understand needs. Develops commodity specific methods to circumvent part supply issues with suppliers. Utilizes supply chain management “best practices” to ensure material is properly shipped, expedited, and received to support an uninterrupted schedule for parts.
Minimum Requirements: MULTIPLE OPENINGS / VARIOUS LEVELS
Prior background in a fast paced, high profile, cross-functional position with a focus on verbal and written communication skills, as well as computer skills like office suite packages, to support a manufacturing environment is mandatory. Associates or Bachelor's preferred. Business management preferred. APICS certification preferred.
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Contact Center Supervisor
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4/4/2008
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Primary Duties: Supervises five plus Customer Support Contacts. Challenges dealer inquiries and helps handle escalated dealer calls. Sales, CSM and technical resource for dealer service personnel and internal product support functions. Assists in handling telephone, fax, and e-mail inquiries from dealer personnel and MCFA personnel related to service and product information. Communicates errors or omissions in Sales or Technical literature to the appropriate department so corrections can be made in a timely manner. Recommends feature, format or content improvements to make the resources more useful. Provides training for staff members in technical and customer service areas. Performs monthly call monitoring to ensure customer service quality and accuracy. Provides guidance and advice for process improvement for day-to-day activities. Works on team expansion and Office Impacts improvement projects that may involve HEAT, PMPro, Electronic Manual, and the Avaya Phone System.
Minimum Requirements: EXPERIENCE:
Required… 1-3 yrs contact center experience; some supervisory experience
Preferred... 3-5 yrs contact center experience
EDUCATION:
Required… High School
Preferred... Bachelor’s degree (Business preferred)
COMPUTER/EQUIPMENT KNOWLEDGE:
Required… excellent computer skills with proven ability to new learn new applications
Preferred… Crystal Reports, Microsoft Access
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Design Engineer
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4/4/2008
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Primary Duties: The Design Engineer will: Research, develop, design and test mechanical , electrical and hydraulic components, equipment, and systems by applying engineering principles and techniques to meet new product development specifications. • Release documentation including creation of part numbers, CAD drawings (piece part, sub-assembly and assemblies), bills of materials, etc. using enterprise system such as BPCS. • Support product testing, i.e. assisting in test procedure, recording and compiling data, writing report, etc. • Responsible for technical expertise for engineering programs and initiatives. Provide technical support for manufacturing and materials departments, Service Engineering, Product Development, all MCFA purchasing groups, Technical Publications and suppliers. • Support Production by liaisoning with shop personnel, recording and relaying change requests to engineers for evaluation and approval. • Resolve product problems (warranty expense) and to reduce costs. • Assist suppliers in resolving part problems and implementing improvements. • Process DCP’s, SIR’s and cost reduction ideas on assigned components. • Contribute to training new engineers in MCFA standards, procedures and systems. • Work activity is under the direction of a Senior Design Engineer, Project Engineer and/or Manager.
Minimum Requirements: Qualified candidates will have a Bachelor’s degree (Engineering or Technology preferred) and 13 months – 2 years job related experience in Forklift - Material Handling. Six years job related experience can be substituted for educational requirement.
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Failure Analyst
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4/4/2008
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Primary Duties: Evaluate failed returned parts from dealers and/or manufacturing to establish the root cause failure through the use of test stands, proto-type trucks, and failure analysis equipment; Maintain and update all history of failure analysis reports; and assist parts return group when necessary.
Minimum Requirements: High School diploma or GED and 1 to 2 years job related failure analysis experience.
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FMS Invoice Processor
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4/4/2008
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Primary Duties: Position is responsible for reviewing invoices from our dealers for services provided to national account customers. Review criteria are based on customer agreements and MCFA Time and Material guidelines. Position will also be responsible for categorizing charges for accurate fleet management reports to support management decisions, communicating changes back to dealers for approval, and finalizing invoices for payment.
Minimum Requirements: One to six months of previous office experience, detail oriented, strong mathematical ability, ability to deal with facts and verify information.
Job Specifications: Requires High School Diploma or GED, 6 months experience, working knowledge of MS Office Suite (Word, Excel, and Outlook).
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Inventory Control
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4/4/2008
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Primary Duties: Optimize corporate inventory investment. Monitor processes and systems to support achievement of service and cost targets. Minimize obsolescence, excess and scrap through effective inventory management over life cycle of parts. Support achievement of industry-leading customer satisfaction.
Minimum Requirements: 2-5 years experience with financial analysis and inventory management skills required.
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Invoicing Analyst
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4/4/2008
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Primary Duties: Position is responsible for reviewing and releasing orders for accurate and timely invoicing; Preparing custom documents for Canadian Shipments, Processing RMA/EMS requests; Preparing statements of origin.
Minimum Requirements: Seven to twelve months of previous office experience, detail oriented, strong mathematical ability, ability to deal with facts and verify information.
Job Specifications: Requires High School diploma or GED and 7-12 months of previous office experience. Associates Degree, Bilingual and working knowledge of MS Office Suite (Word, Excel, and Outlook) preferred.
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Maintenance Mechanic II
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3/27/2008
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Primary Duties: The Maintenance Mechanic II is responsible for troubleshooting and repairs of various manufacturing equipment such as welding equipment, robots, conveyors, mills, A/C, overhead cranes, etc. These repairs are assigned according to area of specialty. The Maintenance Mechanic II has additional responsibility for maintaining company facility; working closely with outside contractors performing work on MCFA premises; establishing and following preventive maintenance schedules and procedures; providing accurate downtime, reporting, trending and root cause analysis and countermeasures. This position also has responsibility for observing safety rules and procedures; maintaining a clean work environment; ability to work flexible work hours; and provides guidance and training to other maintenance personnel.
Minimum Requirements: Qualified candidates will have a Texas Driver’s License, High school diploma or GED, and certification, license of experience in at least
HVAC. Must have current applicable Texas State license plus five years prior HVAC maintenance experience.
Job Specifications: Technical training/certification in one or more of the following disciplines is a plus:
Electrical: Current applicable Texas State license plus five years prior Electrical maintenance experience
Overhead Cranes: Five years prior Crane maintenance experience plus completion of 40 hour OSHA- recognized Crane Inspection Certification course
Forklift Mechanic: Completion of MCFA dealer training classes in all categories of Class I-V Industrial Trucks plus five years prior Forklift Mechanic experience
Robotics: Five year prior Robotic maintenance experience
Plumbing: Current applicable Texas State license plus five years prior Plumbing Maintenance experience
Facilities: Verifiable experience of five or more years in carpentry or telecommunications wiring to include copper and fiber optics systems.
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Manager Electric Design
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4/4/2008
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Primary Duties: Provide direction and assistance to Electric Design staff to provide technical support to NPI programs, manufacturing departments, Technical Publications GP, Service Engineering, Product Development (counterbalance & warehouse), Strategic Sourcing and Service Parts Purchasing. Coordinate engineering projects with MCFA, MCFE and MHI. Monitor project design hours, budgets, milestone dates and schedules to report status in various meetings and documents. Develop employee capabilities and improve morale through coaching and leadership. Analyze value of retaining individual electric design patents. Support Director of Product Engineering with many assigned tasks such as BSC and Skill Matrix updates.
Minimum Requirements: 10+ years experience in electric design and components. Bachelor's degree in Electric Engineering or Electric Technology required. Experience working with forklift, heavy equipment, automotive or other like industry required. 10+ years management experience.
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Manager Supplier Management and Design
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4/4/2008
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Primary Duties: Lead a team comprising operational responsibilities for strategic sourcing, support of global initiatives and NPP objectives, cost reduction strategies and material planning.
Minimum Requirements: 8+ years experience in a manufacturing procurement management role. 8+ year’s management experience. 8+ years experience in manufacturing related disciplines inclusive of Continuous Improvement activities, Project Management and a preference for Cost Management. Bachelor's degree required and MBA preferred.
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Marketing and Sales Associate
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4/4/2008
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Primary Duties: This is an entry level position designed to provide the background and skills required to be considered for a Regional Sales Manager (RSM) position. The Marketing and Sales Associate learns all facets of the RSM position while supporting the department objectives of his or her manager. This includes, but is not limited to, basic lift truck fundamentals, the distribution sales process, sales skills, MCFA policies and procedures.
Departmental Specific Responsibility (Sales Group follows)
This position will quickly evolve into sales responsibility for an assigned group of channel dealers through direct telephone contact and communication. Occasional, accompanied travel will be permitted for training opportunities and direct dealer/user sales opportunities. The Marketing and Sales Associate will then be responsible for achieving the forecast (Unit Sales, Share of Market, and Parts Revenue) within budgeted variance levels in a manner that demonstrates: leadership, respect, integrity, professionalism, and ownership.
Qualified candidates will have a Bachelor’s degree (Business or Marketing preferred. This position requires strong oral and written communication skills; working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook); ability to effectively and positively interact with a wide variety of personalities on both a professional and social basis; and willingness to travel via air to various locations and be licensed to operate an automobile without restrictions.
Minimum Requirements: Qualified candidates will have a Bachelor’s degree (Business or Marketing preferred. This position requires strong oral and written communication skills; working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook); ability to effectively and positively interact with a wide variety of personalities on both a professional and social basis; and willingness to travel via air to various locations and be licensed to operate an automobile without restrictions.
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Parts Information Analyst
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4/4/2008
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Primary Duties: This position is responsible for analyzing and researching service part information, reviewing feedback from customers and dealers, coordinating data changes in source files while also supporting dissemination of parts information to customers, and dealers. (primarily electronic data). In addition, the Parts Information Analyst supports the technical publications team by editing parts manual updates to ensure data integrity, purchasing team by investigating product issues and providing part discontinuance support. Creating and delivering training material related to the online electronic manuals. Position will also provide significant support in applying analysis to grouping service parts information, applying data-type tagging, and participating in developing data detectors in next generation part information lookup tools.
Minimum Requirements: Applicant must demonstrate excellent written and verbal communication skills. (Position will interact with the customer.) Must Exhibit above average knowledge of MCFNet Dealer Systems and Engineering systems. Applicant must be computer savvy.
Job Specifications: Requires Bachelor Degree, 3-5 years of previous job related experience, working knowledge of Microsoft OS, MS Office, Excel, PowerPoint, basic understanding of delivering online content solutions and methods such as XML, HTML, Active X controls, database concepts, ini file configurations, typing speed of 35wpm (training will be provided if typing level is inadequate). Business or Engineering degree, AS400, MS ACCESS, Query knowledge, and/or excel advance formula knowledge preferred.
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Parts Technical Analyst
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4/4/2008
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Primary Duties: This position is responsible for: Providing dealers and internal customers with correct parts information on all MCFA and pre-joint venture products; Taking direct inquiries from dealers and indirect inquires from the Technical Contact Center; Analyzing parts serviceability, interchangeability, supersessions, CSM and parts quality problems.
Minimum Requirements: 2-3 years prior job related experience. Past dealer parts experience helpful put not required. Some experience with OEM parts technical or engineering preferred.
Job Specifications: Requires High School diploma, 2-3 years of previous job related experience, working knowledge of parts reference information (manuals, electronic media, etc). Associates Degree and working knowledge of MS Office Word, Excel and Access preferred.
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Project Engineer
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4/4/2008
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Primary Duties: Research, develop, design & test mechanical & hydraulic components, equipment & systems by applying engineering principles and techniques to meet target specifications and goals. 2) Resolve product problems and work on cost-down projects. 3) Provide leadership to direct reports to achieve project milestones and targets. 4) Create budgets for assigned projects.
Minimum Requirements: Qualified candidates will have a Bachelor’s degree in Mechanical Engineering or Equivalent. Three to five years in job related industry to forklift manufacturing and 3-5 years of Supervisory experience required. Pro E experience preferred. Other skills include Graphics, Microsoft Word, Excel, d-base & Mapics.
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Regional Sales Manager
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4/4/2008
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Primary Duties: Sells MCFA products to end users through dealers according to MCFA’s company and brand values; quality, reliability, customer service and good value.
The RSM Position key roles are:
1. Achieve the forecast (Unit Sales, Share of Market, Parts Revenue) within budgeted variance levels
2. Creatively implement and EXECUTE MCFA Brand Marketing Strategies and Tactics to increase both MCFA and the dealer’s profitability and market share. The RSM will be expected to perform the job by demonstrating the following key attributes each day: Leadership, Respect, Integrity, Professionalism and Ownership
Minimum Requirements: 2-5 years in Material Handling industry required. 2+ year of sales experience in capital goods products
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Returns & Claims Coordinator
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4/4/2008
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Primary Duties: Arrange authorizations and oversee all aspects of processing of parts returns and discrepancy claims. Act as primary contact for returns and claims inquiries. Monitor returns & claims management reporting.
Minimum Requirements: Bachelor's Degree or equivalent experience required. Reverse logistics, transportation, and aftermarket parts distribution preferred.
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Safety Representative
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4/4/2008
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Primary Duties: Develop, implement, monitor and administer the company’s safety programs. Performs the compliance safety audits, process safety audits and assist in the corrective action process. Ensures compliance with all applicable federal, state and local safety regulations and ensures that all records are maintained according to established guidelines. Develop and implement the safety training for all employees on safety policies and all required safety training. Researches and recommends safety equipment.
Minimum Requirements: 2+ years experience working in a safety role. ASP and working knowledge of OSHA tandards preferred.
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Sales Engineer
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4/4/2008
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Primary Duties: Sales Engineer will work in daily activities, monitor backlog and facilitate work flow. Includes training to provide design concepts and develops pricing for custom application of MCF products to MCF Sales and Marketing personnel, dealer sales personnel, and contract sellers of MCF products. Calculates stability/capacity ratings for quotes for sales opportunities and for lift truck data/capacity plates. Provides parts support for MCF products using custom designed components. Receives, analyzes and processes customer requests.
Minimum Requirements: Bachelor's degree in Engineering or Technology, background in industrial equipment application, and familiarity with manufacturing processes, computer skills, knowledge of OSHA / ANSI regulations.
Job Specifications: 3 - 5 years experience in industrial equipment application and a background in counterbalanced forklift truck application
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Sales Trainer
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4/4/2008
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Primary Duties: The Sales Trainer will develop and deliver sales training material to support four competency areas; Sales processes, application surveys, products and financial merchandising. This position will also be responsible for developing distance learning solutions. The Sales Trainer will travel throughout North America to deliver instructor-led training in the above subjects and will conduct online seminars and webinars. This position will also be responsible for delivering presentations at regional and Houston-based conferences, new product introductions and product boot camps.
Minimum Requirements: 3-5 years of previous instructor-led training experience, knowledge of adult learning principles, 2 years experience in prior forklift sales, 1-3 years previous experience w/ online seminars and webinars, experience with online meetings and online seminars, Learning Management Systems.
Job Specifications: Requires Bachelors Degree, 3-5 years of previous job related experience, working knowledge of MS Office Word, PowerPoint.
Knowledge of Instructional System Design Model, Adobe Captivate, Adobe Connect, Adobe Framemaker Preferred.
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Senior Buyer
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4/22/2008
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Primary Duties: Manage costs through supplier negotiations and supplier selection. Evaluate supplier’s production capability and ability to meet MCFA quality standards which requires travel to supplier’s locations both domestically and internationally. Work closely with A/P and suppliers to solve any invoice grief on a weekly basis. Work with engineering to identify viable alternatives when parts become obsolete due to age or decreased consumption volume. Identify parts to be stocked for new product introductions to minimize obsolescence, excess and scrap. Assist buyer/planners to solve delivery or quality issues.
Minimum Requirements: Excellent written and verbal communication skills. Ability to read engineering drawings. Component sourcing experience, electrical, mechanical, fabricated. Supply chain management.
Job Specifications: Experience:
Required…Purchasing in manufacturing or aftermarket environment.
Preferred...Aftermarket Parts (automotive, industrial or construction)
Education:
Required...Bachelor’s Degree (Business Mgt. preferred).
(Work experience can be substituted for degree)
Computer/Equipment Knowledge:
Required…Microsoft Office.
Preferred...AS 400 experience; E-commerce.
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Service Technician
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4/4/2008
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Primary Duties: Repair forklifts of all brands and types either on-site or in shop. Perform preventative maintenance. Customer service.
Minimum Requirements: 2+ years equipment repair experience.
2+ years customer service experience.
2+ years mechanical, electrical or hydraulic repair experience. Knowledge of forklift and/or scissor lift operations.
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Service Trainer
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4/4/2008
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Primary Duties: Instructs and helps develop dealer organizations with quality training, training materials, and programs on a timely basis in support of marketing MCFA’s products and services. Instruct both Mitsubishi and Caterpillar service technicians with the skills and knowledge to be able to successfully repair lift trucks for given product responsibilities.
Minimum Requirements: Bachelor's Degree. Experience can be substituted. Must have in dept Forklift knowledge.
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Sr Commodity Manager
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4/15/2008
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Primary Duties: Responsible for the strategic sourcing of material in assigned commodities to support procurement requirements through source selection, supplier relationships, cost reduction negotiation, and delivery performance. This includes issuing RFQ’s, analyzing quotes, supplier selection, and conducting market studies of commodity items, as well as currency, to develop total Cost of ownership for assigned commodities. Projects involve New Product Programs, globalization of certain commodities, and local supplier changes. Works with Product Engineering, Service Engineering, Quality, and suppliers to resolve sourcing and quality problems. Commodity responsibilities may include Hydraulic & Power Train Compoments, Fabricated Assembles & Piece Parts, Castings, Forgings and Machined Parts.
Minimum Requirements: At least 5 years experience in a Manufacturing Purchasing environment. CPM preferred. Bachelor’s degree (Engineering or Business Mgt. preferred). Microsoft Office experience required. E-commerce preferred.
Technical background of electrical systems and experience in component sourcing. Ability to read engineering drawings. Understanding of accounting principles and negotiating skills. Excellent verbal and written communication skills. Supply chain management.
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Sr. Account Manager
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4/4/2008
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Primary Duties: Develop, maintain and expand Cat and Mitsubishi brand machine sales with assigned accounts in North America. Sales are both factory-direct and through the dealer organization based on customer purchasing practices. Support and expand aftermarket sales of Cat/Promatch and Mitsubishi/Mastersource parts and dealer services through development and implementation of national purchase agreements with selected accounts. Develop and grow existing account base in order to increase machine sales.
Minimum Requirements: 5+ years in Material Handling industry required. Sales to medium to large size corporations required. Selling and negotiating skills training. Extensive product and applicant training Fundamentals of finance and accounting preferred. Verbal and written communications skills training
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Sr. Design Engineer
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4/4/2008
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Primary Duties: *Research, develop, design and test mechanical, electrical, and hydraulic components, equipment, and systems by applying engineering principles and techniques to meet new product development specifications. * Release Documentation including creation of part numbers, Computer Aided Design(CAD) drawings(piece part, sub-assembly and assemblies), bills of materials(BOM's), etc. using enterprise system such as Business Planning Control System(BPCS). * Support Product testing, i.e. assisting in test procedure, recording and compiling data, writing report, etc. * Responsible for technical expertise for engineering programs and initiatives. Provide technical support for manufacturing and materials departments, Service Engineering, Product Development, all MCFA purchasing groups, Technical Publications and suppliers. *Support Production by liaisoning with shop personnel, recording and relaying change requests to engineers for evaluation and approval. *Resolve product problems(warranty expense) and to reduce costs. * Assist suppliers in resolving part problems and implementing improvements. * Process Design Change Proposal (DCP's), Service Improvement Requests (SIR's) and cost reduction ideas on assigned components. *Contribute to training new engineers in MCFA standards, procedures and systems. *Work activity is under the direction of a Project Engineer and /or Manager.
Minimum Requirements: Qualified candidates will have a Bachelor’s degree(Engineering or Technology preferred) and 3-5 years job related experience with Forklifts - Material Handling. Six years job related experience can be substituted for educational requirement.
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Sr. Fleet Account Manager
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4/4/2008
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Primary Duties: Act as primary customer contact for assigned accounts, managing all aspects of the relationship; including direct sales, long term rental, short term rental, used equipment, parts & service contracts, and Fleet Management programs. Negotiate, execute, and administer contracts with key fleet-management-focused national account customers. Position is Houston based but will require travel.
Minimum Requirements: Industrial equipment retail sales or factory field representative experience required. Sales to medium to large size corporations required. Selling and negotiating skills training. Extensive product and applicant training Fundamentals of finance and accounting preferred. Verbal and written communications skills training
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Sr. Sales Engineer
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4/16/2008
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Primary Duties: The Sr. Sales Engineer provides leadership for other Sales Engineers in daily activities, monitor backlog and facilitate work flow. Includes training to provide design concepts and develops pricing for custom application of MCF products to MCF Sales and Marketing personnel, dealer sales personnel, and contract sellers of MCF products. Calculates stability/capacity ratings for quotes for sales opportunities and for lift truck data/capacity plates. Provides parts support for MCF products using custom designed components.
Minimum Requirements: Qualified candidates will have a Bachelor’s degree (Engineering preferred), 13 months – 2 years job related experience. 6 years job related experience can be substituted for educational requirement. Familiarity with manufacturing processes, computer skills, knowledge of OSHA / ANSI regulations, interpersonal skills, verbal and written communication skills, organizational and time management skills. Preferred background in counterbalanced forklift truck application; engineering and/or marketing exposure to industry of 3 or more years.
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Sr. Service Engineer
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4/4/2008
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Primary Duties: The primary role of the Senior Service Engineer is to provide lead service support to both Caterpillar and Mitsubishi dealers. Position may require extensive travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by MCFA product in the field. Position coordinates with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs.
Minimum Requirements: Qualified candidates will have a Bachelor's degree (Engineering preferred) and 9 years job related experience with at least 3 to 5 years direct lift truck industry experience, dealer contact experience, and extensive lift truck product knowledge.
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Sr. Supplier Quality Engineer
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4/4/2008
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Primary Duties: The Senior Supplier Quality Engineer evaluates Mitsubishi Caterpillar Forklift America Inc (“MCFA”) suppliers to assess their manufacturing capabilities and the quality of their finished product to ensure that suppliers contribute positively to customer satisfaction. The position has additional responsibility for assisting in selection of suppliers for new or resourced items, based on vendor’s ability to meet MCFA’s stringent quality requirements and their capability to adhere to those requirements.
Minimum Requirements: Qualified candidates will have a Bachelor’s degree (Mechanical or Industrial Engineering preferred), and 3-5 years job related experience. Six-Sigma certification and QS9000 quality systems is preferred.
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Staff Accountant
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4/4/2008
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Primary Duties: General Ledger Accounting. Fixed Asset accounting. Plant Property and Equipment Accounting.
Minimum Requirements: 3-5 years General Ledger Accounting experience required. Fixed Asset accounting experience - Preferred Plant Property and Equipment Accounting experience -Preferred Fas 13 knowledge (Sales vs. Operating lease analysis) Preferred High level of motivation 4 yr University Accounting Degree required. Microsoft Office Suite experience including ACCESS Database, pivot tables, Query construction.
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Treasury Analyst
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4/4/2008
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Primary Duties: Primary role entails managing the funding and cash management activities of the company. The Financial/Treasury Analyst is responsible for maintaining compliance reporting with banks/financial institutions as well as hedging compliance in accordance with FAS 133, 138 and related accounting standards. Other responsibilities include performing financial modeling of various finance calculations (i.e. Net Present Value, Internal Rate of Return, Adjusted Present Value, and WACC) and acting as systems administrator for the company’s Treasury Management System and Cash Management System.
Minimum Requirements: Experience in treasury management, credit analysis, project finance or financial analysis using finance principles such as NPV, IRR, DCF and WACC. Experience with loan and hedging compliance reporting experience. Excellent verbal and communication skills. Knowledge in foreign exchange transactions and experience with a Treasury Management System (i.e. Treasura, SunGard, etc.). A Certified Treasury Professional (CTP) designation is a plus.
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Warranty Analyst
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4/4/2008
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Primary Duties: Analyze dealer warranty claims related to product and parts failures caused by defects in material and/or workmanship by using established warranty policies; Approve warranty claim payment to CAT Lift Trucks and Mitsubishi Forklift Trucks and dual channel dealers; Support the warranty department by preparing procedures and warranty bulletins for dealers; Review claims from selected sources for accuracy prior to MCFA debit procedures; Conduct or participate in warranty training seminars for dealers.
Minimum Requirements: 1-2 years of lift truck product knowledge, preferably within the mechanical/engineering areas of lift truck manufacturing; Mechanical aptitude; Effective oral and written communication; Ability to travel to dealership sites within the United States.
Job Specifications: Requires 13 months to 2 years job-related experience, technical training beyond High School, working knowledge of MS Office Suite (Word, Excel, PowerPoint, Access and Outlook) with some knowledge of mainframe systems. Technical, mechanical or warranty background preferred.
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