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Primary Duties:
· Provide technical support to dealer parts and service personnel, other departments within MCFA, and other MCF companies.
· Conducts detailed problem analysis to resolve product problems.
· Provides information and training to service analysts and parts analysts.
· Monitors product health to control and help reduce warranty expense to company.
· Maintains problem log to recognize problems and quantify same.
· Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or MCFA Engineering as situation dictates.
· Initiates requests for product improvement to Engineering.
· Coordinates problem resolution with Engineering, Quality, Parts Authorization.
· Coordinates field problem investigation and rework.
· Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
· Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.
Job Specifications:
· Bachelors Degree in Electrical or Mechanical Engineering and 1-2 years working with electrical components or equipment. Significant experience troubleshooting or repairing electric forklift or lift trucks will substitute for education requirement.
· Ability to interpret engineering drawings, drafts, failure analysis, statistical analysis and manufacturing processes.
· Knowledge of Microsoft Word, Excel, and Outlook.
· Strong interpersonal and customer service skills
· Strong mechanical and electrical aptitude
· Experience working with forklifts a plus
· Quick learner
· Strong troubleshooting skills
· Excellent communication skills
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